​Your questions, answered

Got a question for us? There’s a good chance we have it covered off below, but if not simply hit the button at the bottom of this page and get it answered before you come in to collect your Volvo from the team at Waylands.

Ask us anything​

1. I’d like to keep my private number plate. What are my options?

It can take the DVLA up to four weeks to process a number plate transfer, so we would recommend you put your number plate ‘placed on retention’ to speed up the process. To get started, click here to put your plate on retention with the DVLA.

Your sales consultant can assist you in transferring your private registration number to your new car if you wish.

2. Do I have Breakdown Cover?

Yes, whether you have purchased a new or Approved Used Volvo from Waylands you will have breakdown cover. Every new Volvo comes with three years Volvo roadside assistance, while a Volvo Selekt Approved Used Volvo comes with a year of cover.

You can call Volvo Assistance from within the UK for any more information on  0800 777116, or if using a mobile  0208 603 9416.

3. What if I need to change my appointment for collecting my new car?

We understand that our customers have busy lives and things can change with short notice. If you need to reschedule your appointment, please contact your sales consultant in the first instance or click here.

4. How do I tax my new car?

Your sales consultant will take you through the steps of taxing your car. If purchasing a brand-new car, you will be required to sign a confirmation of registration document prior to collecting your new car.

If you are purchasing a Volvo Selekt vehicle, your sales consultant will assist you with the online process, you will just need your credit or debit card to hand to make payment or your sort code and account number if you wish to pay monthly by direct debit.

5. Will I be shown the controls when I collect my new car?

Yes. Either your sales consultant or one of our Product Genius team at Waylands will make sure you have a full understanding of how your new car works. They will help pair your phone to Bluetooth, set your seating position, connect your Volvo On Call (more on this inside your WelcomeHub) and tune in your favourite radio station.

Our handover process can be as simple or as in depth as you wish. We just want you to be confident and comfortable with what your car has to offer.

Have another question, not covered above? Click below to get in touch with your Waylands Volvo team.