Terms and Conditions
Two years’ free servicing with 11.9% APR representative finance
Service Plan terms apply, available on the next two consecutive services at participating retailers on selected used cars, when financed through Volvo Car Financial Services UK Ltd, SL6 4FL, between 19th December 2022 – 30th April 2023 (inclusive), up to 5 years old, with a maximum mileage of 104,000 at the time of purchase. Terms apply. Subject to status. 18s and over. Guarantee may be required. Excludes fully electric models.
What is covered?
All Volvo cars are serviced in accordance with the official Volvo Cars Service Schedule. All elements of the Volvo Cars Service Schedule are covered by your Volvo Cars Service Plan – this includes the cost of materials, cost of labour and VAT (the VAT rate applicable at time of plan selection will apply). The number of services included in your Volvo Cars Service Plan is detailed on this certificate.
What is not covered?
Anything which is not included within the official Volvo Cars Service Schedule for your vehicle, for example, any extra maintenance work or adjustments. The replacement of timing belts, auxiliary belts, tensioners and rollers, brake fluid, AdBlue and coolant is also excluded. Please note that the duration of your Volvo Cars Service Plan is affected by your anticipated annual mileage. If your annual mileage is higher than that of your model Service Schedule, this will result in servicing dates being sooner than expected and reduce the duration of the plan.
How to make a service claim?
All servicing must be carried out by an authorised Volvo Retailer or Volvo Service Centre in the United Kingdom. When you book your service with them, please let them know that you have a Volvo Cars Service Plan. At the Volvo Retailer or Service Centre, show them this certificate and they will verify your plan details. Once your Volvo Cars Service Plan is confirmed, the Volvo Retailer or Service Centre will proceed with the service. Your Service Schedule is based on the recommended service intervals specified in your Volvo Service Handbook. The key details of your plan are on this certificate. For any other information regarding your Volvo Cars Service Plan, please contact your Volvo Retailer.
Cancelling your Volvo Cars Service Plan
Volvo Cars Service Plans cannot be cancelled and will remain with the car for subsequent owners to use in the event not all services have been carried out.
Termination of your Volvo Cars Service Plan
Your Volvo Cars Service Plan will automatically terminate either:
1. Upon the end date detailed on this certificate; or
2. Upon your Volvo having received the number of services detailed on this certificate.
You must confirm any changes of vehicle registration number via your Volvo Retailer. You must adhere to the Service Schedule intervals detailed in your Volvo Service Handbook.
Participating Authorised Volvo Retailers or Volvo Service Centre obligations
The authorised Volvo Cars Retailer or Volvo Cars Service Centre will carry out servicing on your vehicle as soon as is reasonably practical.
What to do if you have a complaint
If you have a complaint about the servicing work conducted on your vehicle, you should address the complaint to the authorised Volvo Retailer or Service Centre who conducted the service. If you have a complaint about any other element of the Volvo Cars Service Plan, please contact Volvo Cars Customer Services.
Who administers the Volvo Cars Service Plan?
The Volvo Cars Service Plan is administered by Volvo Car UK Limited, Scandinavia House, Norreys Drive, Maidenhead, Berkshire, SL6 4FL.
1,000 miles is permitted. Should you have any doubts concerning the service requirements of your Volvo, please contact your dealer for clarification.