Waylands Sales Controller Job Description
About the role
Waylands Volvo Bristol has a fantastic opportunity available for an excellent individual to join us as a Sales Controller. This opportunity is a rare appointment for us and has only become available due to high customer demand at Bristol Volvo.
As a Sales Controller, you will work closely with the Sales Team and spend most of your time with customers in the showroom, on the phone or by email, delivering an outstanding customer experience, ensuring that customer needs are understood and met. You will make recommendations on Finance & Insurance (F&I) products that meet the customer requirements. You will then guide the customer through the sales process maintaining high standards and being compliant with FCA procedures throughout. Your primary focus will be enquiry handling management, compliance, sales executive reviews, coaching and team building whilst creating a seamless process to ensure we are retaining and renewing our existing customer portfolio. Reporting into the General Sales Manager, Waylands Sales Controllers work a rota which will include weekends to ensure we always provide our customers with the highest possible levels of service.
You will need to be a driven, motivated, and passionate individual. You will take pride in engaging with customers face-to-face and have passion for delivering outstanding customer service. You will also need an eye for detail in everything you do. Coaching and developing high performing sales professionals to deliver great customer outcomes and performance.
Key activities required:
This is an active role and not “deskbound”. You will have experience in automotive sales and are looking for the next step in your career. If you can drive a team to success and bring a fun and energetic personality to our team then we definitely want to hear from you.
A full and valid UK driving licence is essential.
Waylands Automotive currently represents five Volvo dealerships all within the Thames Valley Region and most recently in Bristol. We provide a fantastic working environment and we and are committed to recruiting the best talent to deliver the very best in customer service.
We will also recognise and reward your hard work, loyalty, and achievements. On top of your salary of £25,000 per annum and an achievable OTE of £50,000, you will also benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and Servicing.