Service Advisor

Waylands Volvo, Oxford

Do you excel at customer service?

If so, you could be just who we at Waylands Automotive are looking for! Waylands are a successful and growing motor dealer group, with 11 sites in Berkshire, Oxfordshire, Gloucestershire, Wiltshire and Avon.

We’re currently looking for a Service Advisor for our Volvo franchise at our busy Oxford branch, with an excellent customer base.

This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Your responsibilities will include greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections. Our Service Advisors work with customers to understand their vehicle issues and problems, determining the repair timeline, and liaise with our technicians to convey the customers' concerns with accurate repair descriptions.

Duties will include:

Communicating with customers regarding their vehicle needs.

Maintaining positive relationships with customers to ensure repeat and return custom

Using online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes

Keeping customers updated about the status of their vehicle through the workshop

Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customer on time

About You:

• You’ll be an active listener and excellent communicator.
• You’ll adopt a positive attitude with all customers.
• You’ll take ownership of the role and make it your own.
• You’ll get job satisfaction from providing an outstanding service to our customers.
• You’ll be comfortable working to deadlines.
• You’ll have a full UK driving licence.
• If you have Service Advisor experience, that’s great, but we are happy to train anyone with some experience in customer service.

Salary, Hours and Benefits

Set rota that includes some Saturday mornings (approx. 45 hours per week).

• Basic of up to £30,000 plus bonuses (OTE £40,800)

• 31 days holiday per year (including Bank Holidays, some of which you will be required to cover)
• Benefits platform with employee support programme
• Discounted rates of vehicle parts and servicing
• Opportunities for training and career progression
• Contributory pensions scheme for eligible staff
• Life insurance of 3 x salary

Why Waylands?

Waylands are an independent family-owned car dealer. Our company value “our people are at the heart of our success” has been demonstrated by the fact that we have won the AM Dealer Group of the Year six years running.

Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work.

We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience.

We are committed to building a diverse workforce. We hire great people from a wide variety of backgrounds, because diverse views and ideas makes our company stronger. If you’re interested in learning more, we’d love to receive