Are you passionate about cars?

Do you crave the latest innovative tech?

Are you an energetic go-getter?

Then we have the role for you!

We have an exciting opportunity for a Product Genius to join our team based at our Waylands Volvo in Bristol to strengthen our customer experience.

This role has become available due to internal promotion.

Our Volvo dealership is a brand new, state of the art facility which opened in August 2021. As our product range develops with the latest technological advances, our customers need more support to navigate the latest model updates.

As first point of contact for many of our customers, you will have a friendly and approachable nature, with a confident outlook on life. A Passion and enthusiasm for technology and learning is a must. With an experienced team and forward-thinking manufacture behind you, we will teach you all you need to know about our products, brand, and processes.

The role is focused on providing the best customer experience and supporting the sales team in their objectives, therefore previous involvement within a customer facing role is essential.

As a Product Genius you will:

Provide an engaging, warm first point of contact for customers in our new state of the art showroom.

Be eager to learn and to share your knowledge with customers and colleagues, using available resources and your own initiative to grow an understanding of all things Volvo and its competition.

Listen to customers to understand their needs, questions, and aspirations, creating a non-pressurised, non-threatening sales environment.

Promote our Volvo brand, products and technologies, sharing information, features and benefits in a friendly, understandable way, using social media, YouTube, brand websites & face to face.

It’s important to understand that the Genius position is not a ‘sales’ role. Your job is to share your passion for our products in a pressure-free way. In many ways, you will be a ‘brand ambassador.’ The aim is to make customers feel excited about the cars – and impressed that they are getting a personalised service.

Your day-to-day duties will include but are not limited to –

Preparing the showroom, forecourt, and preparing cars for the day ahead.

Completing product presentations, test-drives and assisting with vehicle handovers.

Embracing the latest technology available, including tablets and videos.

Sharing your knowledge and expertise within the Dealership.

Supporting off-site events, while acting as an ambassador for our Dealership and the Volvo brand.

Working with others within the Dealership Team to build effective relationships, and specifically transferring customers to and from Sales Executives to complete other elements of the buying process (especially negotiation and finance).

Contributing to the Volvo Genius community through on-line forums and at specific events.

Supporting the General Sales Manager with vehicle photography and online vehicle advertising.

As the role will involve test-driving / moving vehicles, it is a requirement to hold a full, clean UK driving license.

We operate a highly successful team, and are about creating loyal, long term future customers which will move our business forward.

If you feel this role is for you, then we would love to hear from you today!

About Us

We are an independent family-owned car dealer and an AM Award & Motor Trader Award winner of the 2020 & 2021 Dealer Group of the Year. Waylands Group run car dealerships based in Oxfordshire, Berkshire, Wiltshire & Bristol. We pride ourselves on going the extra mile. We hold a range of franchises across 7 main dealerships, selling new and used vehicles, offering services and repairs. Our commitment to providing the highest quality service. The confidence and pride we have in our used vehicles and ethos are the reasons for our glowing reputation which we have earned through many years of hard work.
We are a company that grows & develops our people so that everyone has the opportunity to enjoy a long and prosperous career with Waylands.

The package:

You will be based at our brand-new, state of the art dealership at Waylands Volvo Bristol in Filton. You will report to the General Sales Manager. Your minimum hours will be 48 per week, 8.30am to 6.00pm Monday to Friday (with a day off in the week) plus Saturdays 8.30am to 5.00pm and Sundays 11:00am – 4.00pm on a rota basis as agreed. Your salary will be £20,000.00 pa plus a monthly commission structure for sales assists and handovers carried out. There will also be an opportunity to earn a quarterly bonus up to £2000.00 pa for achieving department set measures which you’ll be able to influence. These will be provided to you by the General Sales Manager.

Ref: PGBR

Closing Date 28/02/2022
Location Waylands Bristol
Benefits
Working Hours 48 per week, 8.30am to 6.00pm Monday to Friday (with a day off in the week) plus Saturdays 8.30am to 5.00pm and Sundays 11:00am – 4.00pm on a rota basis as agreed
Salary £20,000 + opportunity to earn £2000 pa in bonuses

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