Customer Experience/Test Drive Specialist

Waylands Polestar, Newbury

Polestar is expanding. They are detail obsessed, performance focused and determined to make the most advanced and exciting electric cars the world has ever seen. They blaze their own trail, one without compromise. They need people who share their vision. Waylands Automotive are now recruiting a Polestar Customer Experience Specialist to be based at our dealership in Newbury.

Polestar is an electric performance brand, determined to improve the society we live in. Their focus is on uncompromised design and technology. Passion and emotion drive them, electricity and innovation drive their cars. Their products are excellent, efficient and entertaining. They innovate constantly and they are relentless in their pursuit of the best. At Polestar, the sky is the limit.

What’s the role?

We are looking for customer ‘enthusiasts’ to join our busy team to help delight our customers so that they always receive the very best experience when they visit us for a test drive.

You will be responsible for demonstrating and promoting both Polestar and Waylands to customers who have requested a test drive and further information. They will need to liaise with the workshop to ensure the cars are in perfect working order and make sure they are clean and ready for demonstrations.

Polestar has created one of the most innovative vehicles ever made, and you will help deliver an equally innovative and unforgettable customer experience. You will also:

  • Provide a tailored experience based upon guests’ specific interests and agenda.
  • Educate and inspire guests by answering their questions.
  • Turn curiosity into intense interest by introducing people to the exciting vehicle and services that Polestar offers.
  • Provide accurate information at all times for all customers.
  • Ensure that you maintain a continual dialogue with the customer that’s appropriate to them and in the manner / mechanism that suits them, always ensuring a personal service.
  • Act as a role model of Polestar’s culture and behaviours and Waylands’ reputation for customer excellence.

Who are we looking for?

  • You’ll be an active listener and excellent communicator.
  • You’ll like to work with people, with a professional, courteous manner.
  • You’ll be able to multi-task and switch between jobs as priorities change.
  • You’ll get job satisfaction from providing an outstanding service to our customers.
  • You’ll enjoy learning about Polestar and all it’s incredible features and benefits and keep up to date with information as new updates come out.
  • You’ll have a full UK driving licence.
  • You’ll be as happy working independently as you are in a team.
  • You’ll have a thirst for knowledge and a desire to learn.

What do you get in return?

  • 5-day week on a set rota of 8.30am to 5pm Tuesday to Saturday (45 hours per week).
  • Basic of £26,769.60 plus quarterly bonus (OTE £30,000)
  • 31 days holiday per year (including Bank Holidays, some of which you will be required to cover)
  • Benefits platform with employee support programme
  • Discounted rates of vehicle parts and servicing
  • Opportunities for training and career progression
  • Staff referral scheme
  • Contributory pensions scheme for eligible staff
  • Life insurance of 2x annual salary

Why Waylands?

Waylands are an independent family-owned car dealer. Our company value “our people are at the heart of our success” has been demonstrated by the fact that we have won the AM Dealer Group of the Year award four years running. A recent staff survey showed that 98% of our team would recommend working at Waylands to their friends and family.

Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work.

We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience.

We are committed to building a diverse workforce. We hire great people from a wide variety of backgrounds, because diverse views and ideas makes our company stronger. If you’re interested in learning more, we’d love to receive your application.


Closing Date 31/05/2024
Location Waylands Newbury
Benefits Sales
Working Hours 5-day week on a set rota of 8.30am to 5pm Tuesday to Saturday (45 hours per week).
Salary Basic of £26,769.60 plus quarterly bonus (OTE £30,000)

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