​General Sales Manager - Volvo Gloucester

Are you a natural motivator and leader of people, with a love of cars and a desire to get to know our customers?

If so … you could be just who Waylands are looking for to join our well-established Volvo showroom in Gloucester.

Waylands is a successful and growing motor retail group, with 15 representation points across the Thames Valley and the M4 corridor, extending into South Wales.

What’s the Role?

We are looking for a Sales Manager to join Waylands Group and lead our sales team at our Volvo dealership in Gloucester. This role will see you use your sales management experience to lead the team in providing a high-quality service for our customers. Reporting to the General Manager, this role offers the chance to join a leading automotive retail group with an excellent reputation.

What does a typical day involve?

• Managing the team of Sales Executives and the Transaction Manager.
• Leading and motivating the team to meet sales targets on new and used vehicles and finance and insurance products.
• Liaising with customers, both face-to-face and by phone/email.
• Working to market vehicles and services on offer in the dealership and online, liaising with the marketing and digital sales teams to ensure this is accurate and seamless.
• Ensuring customer satisfaction index scores are consistently high.
• Handling any customer complaints in an efficient and effective way.
• Maintaining and tracking KPI’s.
• Ensuring all sales completed are FCA compliant in conjunction with the Transaction Manager.
• 2nd facing when required to close deal.
• Underwriting part exchanges.
• Ensuring stock is prepared to company standards.
• Ensuring showroom and forecourt presentation is always to a high standard.

Who Are We Looking For?

Our preferred candidate will have previous experience as a sales leader within the automotive industry. In addition to your experience, you will demonstrate the following:

• Excellent relationship building skills with internal and external stakeholders
• Ability to lead and motivate a team to meet their targets
• A calm and professional manner
• Ability to manage and continually develop a sales team
• A skill in building and maintaining customer relationships
• A desire to maximise sales opportunities
• Excellent, clear communication with line managers, colleagues and customers
• Excellent product knowledge

What Do You Get In Return?

• 5-day week on a set rota that includes weekends (45 hours per week).
• OTE of up to £75,000 depending on experience.
• Company Car
• 31 days holiday per year (including Bank Holidays, some of which you will be required to cover)
• Benefits platform with employee support programme
• Discounted rates of vehicle parts and servicing
• Opportunities for training and career progression
• Contributory pensions scheme for eligible staff
• Life insurance at 3 x annual salary

Why Waylands?

Waylands are an independent family-owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the sixth year running.

Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work.

We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience.

We are committed to building a diverse workforce. We hire great people from a wide variety of backgrounds, because diverse views and ideas makes our company stronger. If you’re interested in learning more, we’d love to receive your application.