Aftersales Manager

Waylands, Volvo Gloucester

Are you an inspiring team leader with a love of cars and a drive to ensure every customer receives outstanding care long after their purchase?

If so … you could be just who Waylands are looking for to join our well-established Volvo showroom in Gloucester.

Waylands is a successful and growing motor retail group, with 15 representation points across the Thames Valley and the M4 corridor, extending into South Wales.

What’s the Role?

We are looking for an Aftersales Manager to join Waylands and lead our Aftersales team at our Volvo dealership in Gloucester, ensuring our customers receive exceptional service throughout their ownership experience. Reporting to the General Manager, this role offers the chance to join a leading automotive retail group with an excellent reputation.

Duties will include:

• Lead, motivate, and develop the Service and Parts teams to deliver exceptional customer service.
• Oversee the daily operations of the service department, workshop, and parts department.
• Ensure all customer enquiries, complaints, and concerns are handled promptly and professionally.
• Foster strong customer relationships to encourage repeat business and loyalty.

The role will require someone who gets job satisfaction from delivering excellent customer service, who wants to support and coach their team on a daily basis, and who wants to live our company values of:

• Upholding the highest standards of integrity and fairness.
• Putting our customers above all else.
• Recognising that people are at the heart of our success.
• Maintaining our competitive edge through innovation and creativity.

What Do You Get In Return?

• 5-day week on a set rota that includes weekends (45 hours per week).
• Company car and fuel card (personal mileage is chargeable)
• £50,000 per annum plus bonus of up to £20k.
• 31 days holiday per year (including Bank Holidays)
• Benefits platform with employee support programme
• Discounted rates of vehicle parts and servicing
• Opportunities for training and career progression
• Contributory pensions scheme for eligible staff
• Life Insurance 3x Salary

Why Waylands?

Waylands are an independent family-owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the sixth-year running.

Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work.

We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience.

We are committed to building a diverse workforce. We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger. If you’re interested in learning more, we’d love to receive your application.