Digital Sales Apprentice | Thames Valley

An apprentice is required to join our new digital team.

The apprenticeship course will be a Customer Service Practioner level 2 or 3 at Abingdon and Witney College.

As our industry evolves, we have created an agile team focused on enhancing our customer’s digital experience.

This covers everything from Sales enquiries, reservations and end-to-end purchases to live chat and aftersales queries.

This role requires an ‘always on’ attitude in this even newer digital period. Speed of response is essential in todays online market and you will be required to adhere to this wherever possible. You’ll be joining a fast-paced environment and will be required to work pro-actively on various projects in all areas of the business. This role can be broad at times so someone who is happy to get involved in all areas is a must!

Key Responsibilities

Work closely with the and report to the Digital Sales Controller.

Reviewing, rate and analyse recorded calls

Understand where opportunities lay, either for customer experience enhancement, sales or retention. Via Live Chat, incomplete online transactions and telephone.

Creating ‘hot alerts’ for potential opportunities and seeing them through to their conclusion.

Understand and develop BMI (Behavioral Measurement Index) core skills and use with customer interactions.

Develop an understanding of the Sales process and e-commerce

Understand your own performance KPIs and analysis through key metrics and how to positively affect them.

Obtain product specialist accreditation via Volvo Performance Academy

Understand and develop sales techniques and processes

Work closely with sites to better understand the physical sales process and logistics

Enrol and work through college apprenticeship as per curriculum, obtain external qualification.

Be available to work flexible hours, changed as the business needs.

Ref: DSA

Closing Date 31/12/2021

Location Role can be Oxford or Reading based

Benefits - Staff Car Benefit Scheme - 22 days holiday - Manufacturer Training

Working Hours 45 hours per week. You will be required to work as part of a rota covering different parts of the day from 8am – 10pm.

Salary Competitive

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Company Info

Reg Office: Imperial Way Reading Berkshire RG2 0BF

Reg. Company Number: 10253292

VAT Reg. No. 315 340 439

Waylands Automotive Limited and Fawcett’s Garage (Newbury) Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.

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