At Waylands, employees are encouraged to work for the good of the customer to ensure that they can rely on a premium service and experience.
Waylands was also praised for its ethos: ‘Large enough to invest, small enough to care.’ Judges noted that Waylands retailers were run with slick, efficient processes to keep all sites on track, and the teams were encouraged to use entrepreneurial flair to give customers a high quality service.
The directors were praised for leading the teams well, and for getting to know each individual employee across the four sites. This approach allows conversation to occur at all levels, and the business to be agile and reactive, with team members creating solutions and working efficiently together.
John O’Hanlon, CEO of Waylands, said: “We are delighted to have been recognised by Motor Trader for the hard work of the Waylands team across our four sites.
“We’re proud of the ethos we’ve created and are pleased that the Motor Trader Awards judges noted this as well as our fantastic sales team and financial successes.
“We’d like to thank Motor Trader for presenting us with the ‘Dealer Group of the Year’ award, and are looking forward to next year’s ceremony already!”
Waylands offers a wide range of new and Volvo Selekt Approved Used cars across its four sites in Oxford, Swindon, Newbury and Reading.