Onboard Vehicle Dashcam and recording devices.

These terms form part of our service, repair and vehicle handling conditions. By leaving a vehicle with us for inspection, servicing, repair, diagnosis, valeting, road testing or any other workshop-related activity, the customer acknowledges and agrees that we may disconnect, disable, cover or otherwise deactivate any dashcam or other in-vehicle recording device while the vehicle is on our premises or under our control. This is to help protect the privacy, confidentiality and personal data of our employees, customers, contractors and visitors, and to support compliance with applicable data protection and privacy requirements.

These terms apply to all customer vehicles brought onto our premises or otherwise placed in our custody or control in connection with servicing, repair, diagnosis, inspection, valeting, storage, collection and delivery, internal movement, or road testing. They apply to dashcams, internal cabin cameras, security cameras, telematics systems, driver-monitoring devices and any other equipment capable of recording video, audio, still images or other identifiable information.

Customer Terms and Workshop Handling of Recording Devices

• It is requested that the customer inform us at vehicle check-in if any dashcam or other recording device is fitted to the vehicle, whether permanently installed or temporarily attached.
• Where reasonably possible, the customer should switch off or disconnect the device before leaving the vehicle with us.
• If a device remains active, we may switch it off, disconnect its power supply, cover the lens, remove an easily detachable unit to a safe place, or take any other reasonable step necessary to prevent recording while the vehicle is on our premises or under our control.
• Any such action will be limited to what we consider reasonably necessary for privacy, confidentiality, security, legal compliance and the safe and proper operation of our business.
• We may decline to carry out some or all of the requested work if a recording device cannot be disabled or managed in a way we consider appropriate.
• Where reasonably practicable, we will restore the device to its prior visible state at the end of the visit, but the customer remains responsible for checking the device settings and operation on collection.

Legal and Privacy Position

Dashcams and similar devices are generally lawful in the UK. However, when a vehicle is left with us for service or repair, an active device may record images, audio or other personal data relating to employees, contractors, customers and visitors without the recording being within our control. This may create privacy, confidentiality and data protection concerns, particularly where audio recording is enabled or where individuals may reasonably expect not to be recorded by a customer-owned device during workshop activity.

Our approach is intended to support compliance with the UK General Data Protection Regulation and the Data Protection Act 2018. Guidance from the Information Commissioner's Office states that audio capability is particularly intrusive and should generally be switched off by default unless there is strong justification for its use. Consistent with that approach, we reserve the right to prevent customer-owned devices from recording while a vehicle is on our premises or otherwise under our control. We may also take reasonable steps to protect commercially sensitive information, confidential discussions, security arrangements and the privacy of third parties.

Dealership Responsibilities

• We will act reasonably and proportionately when disabling, disconnecting, covering or handling a recording device.
• We will only do so where we consider it appropriate for privacy, confidentiality, security, legal compliance, operational integrity or other legitimate business reasons.
• We will take reasonable care to avoid unnecessary damage when dealing with any visible device or attachment.
• We may record on the job card, booking record or vehicle health check that a recording device was identified, handled, disconnected, covered or deactivated during the visit.

Exceptions

There may be limited circumstances in which a device cannot reasonably be disabled, covered or otherwise managed without specialist assistance or disproportionate interference with the vehicle or equipment. In such cases, we may postpone or refuse the work, require the customer to make alternative arrangements, limit the scope of work, or take any other reasonable protective measure we consider appropriate.

Acceptance of These Terms

By booking work with us, leaving a vehicle on our premises, or handing over the keys for any workshop-related activity, the customer agrees to these terms and authorises us to take the steps described above where reasonably necessary. If the customer does not agree, they should tell us before any work begins so that we can discuss whether the booking can proceed.

We may update these terms from time to time to reflect changes in law, regulatory guidance or operational practice. Where these terms are incorporated into our service booking, repair order, job card or customer documentation, they will apply together with our other applicable service and repair terms.