​Workshop Controller

Waylands, Volvo Bristol

Are you ambitious, a team-player and driven to deliver a first-class service to our customers?

If so, you could be just who we at Waylands Automotive are looking for!

We are looking for someone enthusiastic and motivated to assist our Volvo workshop team as a Workshop Controller at our Bristol dealership. The role involves ensuring the smooth running of the workshop, scheduling work to meet the customers’ needs, and meeting workshop targets.

The ideal candidate will be adaptable and innovative with their approach to working and have excellent interpersonal skills to be able to build rapport with customers, and when necessary, explain to customers the work required. We are looking for someone who is enthusiastic, experienced, and ready to make an impact from their first day!

Waylands is a successful and growing motor retail group, with 15 representation points across the Thames Valley and the M4 corridor, extending into South Wales.

Key job areas of the Workshop Controller role:

• Ensuring aftersales processes are carried out efficiently to meet aftersales KPIs.
• Overseeing workshop loading and efficiency.
• Proactively arranging workshop bookings.
• Pricing of VHCs/additional work required and liaising with customers on this.
• Ensure all work is carried out competently, and to manufacturer standards
• Lead and work as part of a team
• Check and code our warranty work and liaise with the Warranty Administrator
• Provide training and development for team members
• Work closely with the technicians to meet the required efficiency standards.

What we’re looking for in a Workshop Controller:

• Previous experience in a workshop/as a technician
• Ability to work on own initiative or with minimum supervision.
• Ability to lead and work as part of a team.
• Excellent communication, administrative and organisational skills.
• Must have flexible ‘can do’ approach.
• Polite, calm and approachable personality.
• Excellent telephone manner.
• Proficient in relevant computer application and systems.
• Full UK driving licence.

What Do You Get In Return?

• Mon-Fri 8am-5.30pm.

• Generous basic of £35K.
• 31 days holiday per year (including Bank Holidays)
• Benefits platform with employee support programme
• Discounted rates of vehicle parts and servicing
• Opportunities for training and career progression
• Contributory pensions scheme for eligible staff
• 3x salary life insurance for all staff

Why Waylands?

Waylands are an independent family-owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the sixth year running.

Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work.

We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience.

We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger. If you’re interested in learning more, we’d love to receive your application.