Are you passionate about cars?

Do you crave the latest innovative tech?

Then we have the role for you!

We have an exciting new opportunity for a product specialist to join our team based at our Waylands Volvo Dealership to strengthen our customer experience.

As first point of contact for all our customers, you will have a friendly and approachable nature, with a confident outlook on life. A Passion and enthusiasm for technology is a must. With an experienced team and enlightened manufacture behind you, we will teach you all you need to know about our products and brand.

The role is focused on providing the best customer experience, therefore previous involvement within a customer facing role is essential.

As a Specialist you will:

Provide an engaging, warm first point of contact for customers in our new showroom.

Be eager to learn and to share your knowledge with customers, using available resources and your own initiative to grow an understanding of all things Volvo and its competition.

Listen to customers to understand their needs, questions, and aspirations, creating a non-pressurised, non-threatening sales environment.

Promote our Volvo brand, products and technologies, sharing information, features and benefits in a friendly, understandable way; using Social Media, YouTube, brand websites & face to face.

It’s important to understand that the Specialist position is not a ‘sales’ role. Your job is to share your passion for our products in a pressure-free way. In many ways, you will be a ‘brand ambassador.’ The aim is to make customers feel excited about the cars – and impressed that they are getting a personalised service.

Your day-to-day duties will include –

Preparing the showroom/forecourt and cars for the day ahead

Completing product presentations, test-drives and assisting in vehicle handovers

Embracing the latest technology available, including tablets and videos

Sharing your knowledge and expertise within the Dealership

Supporting off-site events, while acting as an ambassador for our Dealership and the Volvo Brand

Working with others within the Dealership Team to build effective relationships, and specifically transferring customers to and from Sales Executives to complete other elements of the buying process (especially negotiation and finance)

Contributing to the Volvo Specialist community through on-line forums and at specific events.

As the role will involve test-driving vehicles, it is a requirement to hold a full clean UK driving license.

We operate a highly successful team and we are about creating loyal, long term future customers which will strive our business forward.

Working am to pm Monday to Saturday, with a day off during the week for working Saturdays. Sunday am to pm on a rota basis.

Salary starting from £ per annum

If you feel this role is for you, then we would love to hear from you today!

About Us

We are an independent family owned car dealer and an AM Award & Motor Trader Award winner of the 2020 Dealer Group of the Year. Waylands Group run car dealership’s based in Oxfordshire, Berkshire and Wiltshire and pride ourselves on going the extra mile. We hold a range of franchises under 6 main dealerships, selling new and used vehicles, offering services and repairs. Our commitment to providing the highest quality service and the confidence and pride we have in our used vehicles and ethos are the reasons for our glowing reputation which we have earned through many years of hard work.

Benefits of working for us –

  • 22 days holiday plus bank holidays (After 2 years continuous service)
  • Pension scheme
  • Staff discount on vehicle purchases
  • Staff discount on car servicing & repairs
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer & professional qualifications
  • Team building and reward events

Job Type: Full-time

Salary: From £ per year

Experience:

  • customer service: 1 year

Ref: PGB

Closing Date 02/10/2021
Location Waylands Reading
Benefits
Working Hours Monday - Friday (possible weekend requirements)
Salary Competitive

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