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COVID-19: Update

OUR WORKSHOPS ARE OPEN.

The last few months have been challenging to say the least, and we hope this email

finds you and your loved ones safe and well. Ever since closing our showrooms in

light of the Coronavirus pandemic, we’ve been monitoring the situation while planning

how to reopen responsibly when the time comes.

 

We’re pleased to announce that following government advice, our workshops
are now open.

 

Book with Confidence. 

For your safety, we have an appointment-based system to manage the number of

people on site. We’re adhering to government guidelines on social distancing and

sanitation practises, so you can visit with total peace of mind.

  

Our Digital Showroom

Additionally, although our physical showroom is closed, our digital showroom

remains open. If you are thinking about buying a new or used vehicle, our teams

are available for phone calls and video conferencing to discuss specific vehicles

or help you in any way.

COVID-19: Questions & Answers

FAQS
Updated 03/04/2020

Here are some of the questions our customers have been asking us since the government announcement on 23rd March. We will keep this updated as the situation develops. Please contact us using contactus@waylands.co.uk if you'd like to know anything else.

SERVICE

Q: I have a workshop booking with Waylands. What will happen now?

A: If you need any assistance, would like to make a booking or are a key worker, we have kept our Newbury workshop open. If we haven’t already rescheduled your booking then please get in touch with us.

 

Q: I need a part for my car, is your parts department open?

A: Our Newbury parts department is open but we ask that you order and pay over the phone and use our outside collection point. Alternatively we can post your order to you but there will be a postage charge. To order any parts please call 01635 46660. 

 

Q: I have been notified of a safety recall, what do I need to do?

A: We have kept our Newbury workshop open for key workers essential repairs and maintenance. If you need to get in touch with us please email contactus@waylands.co.uk.

 

Q: My vehicle is due a service/MOT, can I still book this in?

A: If you need any assistance, would like to make a booking or are a key worker, we have kept our Newbury workshop open. If you need to get in touch with us please email contactus@waylands.co.uk.

Alternatively, you can book your vehicle in using our online booking form at https://www.waylands.co.uk/service_and_parts/book-service

 

Q: My warranty is due to expire, will it still be valid if I don’t get my MOT done on time?

A: Any Volvo which was registered on or after 1st March 2017 up to 30th June 2017 will automatically have the

3 yr / 60,000 mile warranty extended for an additional 3 months from the expiry date. Volvo Roadside Assistance on these vehicles will also be extended for the same period.  

SALES

Q: I’d like to find out more about a vehicle you have in stock.

A: Although our showrooms are closed, we are available to answer any queries via video calls or phone calls. We can also send personalised videos of any used vehicle of your choice so you can watch from the comfort of your own home at your convenience.

 

Q: I have an ongoing enquiry with a member of the sales team, can I still progress with this?

A: Yes, you can. We are still available to answer queries, provide finance proposals and reserve the vehicle of your choice. Just get in touch via contactus@waylands.co.uk and we can arrange a phone or video call at your convenience.

 

Q: I can’t afford to keep making payments on my finance agreement, who do I need to discuss the situation with?

A: Please contact the finance company shown on your paperwork and they will be able to talk you through your options.

 

 

Important news from Waylands

COVID-19 Update

Given the Prime Minister’s broadcast last night, and the sudden change to Government guidance to deal with Covid-19, we believe the correct and appropriate response is to close our dealerships.

Our priority is the health and wellbeing of our colleagues and customers. As a team, we want to continue to offer you the highest possible level of customer care that we can, under what are very difficult circumstances. Therefore, we would like to make you aware of how our actions will affect our customers:

Workshops

  • If your vehicle is booked into one of our workshops between Wednesday 25th March and Monday 13th April, we will be in touch to reschedule your appointment shortly

  • If you don’t have an existing booking and would like to make one for when our workshops re-open, you can do so by completing our online form here: https://www.waylands.co.uk/service_and_parts/book-service

  • If you would like to make a booking between Wednesday 25th March and Monday 13th April, we are keeping our Newbury workshop open. You can either call on 01635 46660 or complete the online form here: https://www.waylands.co.uk/service_and_parts/book-service
  • If your vehicle is due its MOT whilst our workshops are closed, we are still awaiting government guidance on what this means practically. This is being updated regularly on the following:

https://www.gov.uk/government/organisations/driver-and-vehicle-standards-agency

Sales

If you would like to buy a new or used vehicle, our teams will be working from home and will be available for phone calls and video conferencing to discuss specific vehicles or help you in any way.

For this short time, we are available on the phone and online and able to take deposit or full payment for any vehicle via bank transfer. You will then be able to take delivery of your vehicle when we re-open.

If you have any additional questions, please email us at contactus@waylands.co.uk and we will be happy to help.

In these uncertain times, we would like to thank you for your custom and trust we can continue to support you with all your motoring needs. We look forward to opening our doors to you in what we hope is the not too distant future.

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