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Your Online Welcome Pack

Please bear with us whilst we carry out some maintenance work on your digital welcome pack. In the meantime, we have collated the most important information for you to access here.

If you have any queries at all, please don’t hesitate to get in touch with us.

We hope to have your digital welcome pack back up and running shortly.


What we need from you

Now that you’ve purchased your Volvo, we want to make sure the delivery goes as smoothly as possible, which is why we’ve compiled the following information, covering everything we need from you. If you’re unsure about anything, then don’t hesitate to get in touch with your Sales Executive.


For any new or used car to be registered and the Vehicle Excise Duty (Road Tax) to be applied we require a valid certificate of insurance at least two days before the collection date.

The easiest way to arrange this is to use Volvo Insurance five-day day driveaway cover.

Simply visit the customer website, or call 0330 102 8850 to arrange.

What are the advantages?

  • Free cover for five days from the moment you pick up your car
  • Gives you more time to arrange your annual insurance
  • Available on new and used cars
  • Assists the dealership with a speedy taxation and registration of your vehicle

All finance deposits or payments for vehicle purchasing are to be made by the following method:

  • Electronic funds transfer (this is the preferred method of payment)

Electronic payment should be made via electronic/telegraphic transfer and will be required 24 hours before delivery.

(if applicable)
If you are part-exchanging your previous vehicle with us, then please ensure you have the following:

  • V5 registration document
  • Current MOT certificate (if applicable)
  • Service history book detailing stamps
  • Load space cover (estate/hatchback models)
  • All keys
  • Vehicle handbook pack
  • Locking wheel key (if fitted)


Your questions, answered

We try to give you as much information as we can when you purchase your vehicle. But, just in case we missed something, below are the answers to our most frequently asked questions.  

  1. How do I change my number plate?
    It can take the DVLA up to four weeks to process a number plate transfer, so we would recommend owners to put their number plate placed on retention to speed up the process. To get started, click hereto put your plate on retention with the DVLA.
  2. How can I keep my car looking pristine?
    We hear a lot from customers who want to try and keep their vehicle looking as good as the day they bought it. With that in mind, we offer a paint protection service to help maintain your car’s beautiful finish against road salt, traffic film, and, of course, the British weather. We also have products that can be used as upholstery protection, creating a barrier against spills and moisture.
  3. When I buy my car do I receive drive away insurance?
    If you buy a new or used vehicle from us, then you will always receive complimentary insurance for a five-day period. 
  4. What is AdBlue?
    You may find your car is fitted with an AdBlue tank. It appears in many diesel cars, and a lot of our customers feel out of the loop. It’s essentially a clever fluid that minimises harmful nitrogen-oxide emissions, making your car safer. If your vehicle does have AdBlue, the car will alert you on the dashboard when it’s running low. Please don’t be alarmed, just pop in to see us and we can top it up.
  5. Do I have Breakdown Cover?
    Yes. Every new Volvo comes with three years Volvo roadside assistance, or one years cover with the purchase of a Volvo Selekt used car. You can call Volvo Assistance from within the UK for any more information on 0800 777116, or if using a mobile 0208 603 9416.
  6. Can I accessorise my car further?
    Yes, you can. Make your Volvo your own from inside to out by taking advantage of our current offers. Just speak to your Sales Executive who will advise you further.
  7. How do I use Volvo On Call?
    To be able to use the app services offered with Volvo On Call, you will need to create a Volvo ID and download the Volvo On Call app. Your Sales Executive will complete the process with you and ensure the app is set up during handover of your vehicle.
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