Discover the latest Volvo releases and automotive industry news with Waylands Volvo
COVID-19: Questions & Answers
Here are some of the questions our customers have been asking us since the government announcement on 23rd March. We will keep this updated as the situation develops. Please contact us using email@example.com if you'd like to know anything else.
Q: I have a workshop booking with Waylands. What will happen now?
A: If you need any assistance, would like to make a booking or are a key worker, we have kept our Newbury workshop open. If we haven’t already rescheduled your booking then please get in touch with us.
Q: I need a part for my car, is your parts department open?
A: Our Newbury parts department is open but unfortunately only for trade customers. If you are a trade customer please call 01635 46660.
Q: I have been notified of a safety recall, what do I need to do?
A: We have kept our Newbury workshop open for key workers essential repairs and maintenance. If you need to get in touch with us please email firstname.lastname@example.org.
Q: My vehicle is due a service/MOT, can I still book this in?
A: If you need any assistance, would like to make a booking or are a key worker, we have kept our Newbury workshop open. If you need to get in touch with us please email email@example.com.
Alternatively, you can book your vehicle in using our online booking form at https://www.waylands.co.uk/service_and_parts/book-service
Q: My warranty is due to expire, will it still be valid if I don’t get my MOT done on time?
A: Any Volvo which was registered on or after 1st March 2017 up to 30th June 2017 will automatically have the
3 yr / 60,000 mile warranty extended for an additional 3 months from the expiry date. Volvo Roadside Assistance on these vehicles will also be extended for the same period.
Important news from Waylands
Given the Prime Minister’s broadcast last night, and the sudden change to Government guidance to deal with Covid-19, we believe the correct and appropriate response is to close our dealerships.
Our priority is the health and wellbeing of our colleagues and customers. As a team, we want to continue to offer you the highest possible level of customer care that we can, under what are very difficult circumstances. Therefore, we would like to make you aware of how our actions will affect our customers:
- If your vehicle is booked into one of our workshops between Wednesday 25th March and Monday 13th April, we will be in touch to reschedule your appointment shortly
- If you don’t have an existing booking and would like to make one for when our workshops re-open, you can do so by completing our online form here: https://www.waylands.co.uk/service_and_parts/book-service
- If you would like to make a booking between Wednesday 25th March and Monday 13th April, we are keeping our Newbury workshop open. You can either call on 01635 46660 or complete the online form here: https://www.waylands.co.uk/service_and_parts/book-service
- If your vehicle is due its MOT whilst our workshops are closed, we are still awaiting government guidance on what this means practically. This is being updated regularly on the following:
If you would like to buy a new or used vehicle, our teams will be working from home and will be available for phone calls and video conferencing to discuss specific vehicles or help you in any way.
- You can view our full Volvo Selekt Approved Used stock list here: https://www.waylands.co.uk/search/vehicle_search.
For this short time, we are available on the phone and online and able to take deposit or full payment for any vehicle via bank transfer. You will then be able to take delivery of your vehicle when we re-open.
If you have any additional questions, please email us at firstname.lastname@example.org and we will be happy to help.
In these uncertain times, we would like to thank you for your custom and trust we can continue to support you with all your motoring needs. We look forward to opening our doors to you in what we hope is the not too distant future.
Important news from Waylands
We’re aware you will have received several email updates regarding COVID-19 so we have created a customer hub, with three short videos in order to keep you informed and reassured on what we’re doing at Waylands.
Inside this hub, you can hear from our CEO, John O’Hanlon as well as members of the management team who explain how Waylands is putting customers first during this challenging time.
This is, of course, a worrying time for everyone and we want to ensure that all our customers understand how we are meeting the standards set by the government at each of our Waylands dealerships.
We hope you take the time to watch our videos and if you have any questions feel free to get in touch.
You can view the hub here: https://bit.ly/2UnLdBn